- What is ISO 9000?
- What are the Elements of ISO 9000 Quality management systems?
- Other Models of ISO 9000
- What are the benefits of ISO 9000?
- What do the Principles of ISO 9000 say?
- Customer Focus
- Good Leadership
- Involvement of people
- A process approach to quality management
- Management system approach
- Continual Improvement
- Factual approach to decision making
- Supplier relationships
- How to get ISO 9000 Certified?
- Is it compulsory to be certified to follow ISO 9000?
- How to conduct ISO 9000 Auditing?
- How much ISO certification costs and how long it will take to be done?
What is ISO 9000?
The ISO 9000 is referred to the set of international standards of Quality management for large as well as small companies. Its various standards specify how the management operations shall be conducted. The main purpose of ISO 9000 is to ensure that suppliers design, create, and deliver products and services which meet predetermined standards or in other words its goal is to prevent non- conformity. It is used by both manufacturing and service firms and had been adopted by more than 100 nations as their national quality management/quality assurance standard by the end of 1997. If you want to apply ISO or want any other information related to types of ISO Certification or International standardization or more then must follow our blog.
What are the Elements of ISO 9000 Quality management systems?
Following are the ISO 9000 elements for an organization’s quality management system:
- Management Responsibility
- Quality System
- Order Entry
- Design Control
- Document and Data Control
- Control of Customer Supplied Products
- Product Identification and Tractability
- Process Control
- Inspection and Testing Control of Inspection, Measuring, and Test Equipment
- Inspection and Test Status
- Control of Nonconforming Products
- Corrective and Preventive Action
- Handling, Storage, Packaging, and Delivery
- Control of Quality Records
- Internal Quality Audits
- Statistical Techniques
Other Models of ISO 9000
ISO 9000 is the series and the introductory standard which covers the fundamentals of what a quality management system should actually be like as well as defines vocabulary and describes the seven quality management principles of ISO 9000. Following are the documents in the current 9000 series:
- ISO 9001: It is a description of the requirements framework for the creation of a quality management system. According to its most recent revision, the ISO 9001 is obvious generic to accommodate all types of endeavors and businesses. In ISO 9001, organizations are certified because it is the only standard with requirements.
- ISO 9004: It describes the ways to sustain the quality improvements and less commonly discussed documents.
- ISO 19011: It is meant to provide guidance on conducting internal and external audits to ensure that quality systems conform to 9000 guidelines. Read more: what is ISO 19011 in detail
What are the benefits of ISO 9000?
Following are the benefits of ISO 9000:
- It creates a more effective and efficient operation.
- It helps to increase the level of customer satisfaction and relation.
- It reduces audits.
- It helps in the improvement of the marketing process.
- Enhance the motivation of employees as well as awareness and morale.
- It promotes international trade.
- Helps in increasing the profit
- It helps in the reduction of wastage and increase productivity.
- It is a common tool for standardization.
What do the Principles of ISO 9000 say?
Following are the principles of ISO 9000:
Every business has the primary motive to focus on the customers first. By knowing and reverting what the customer really wants, any organization can reach to the place where it has dreamt of from so long but along with the specific techniques. It is the demographic key for an organization to increase revenue by delivering the products and services for which the customer is seeking. Plenty of knowledge about customer needs leads to more allocation of resources appropriately and efficiently. Most of the above, the dedication of the business can be easily recognized by the customer that further raise customer loyalty. And customer loyalty is the starting of return business.
An ideal business environment basically has two things: 1) Unity 2) Right direction. The ultimate aim is to motivate the team working on a project on one hand and on another hand the successful leaders would reduce miscommunication within and between departments. Everyone’s role is intimately intertwined with the next ISO 9000 principle.
Involvement of people
Integration is very crucial for a business team to success. Often involvement of substance will lead to a personal investment in a project, in turn, create motivate and committed workers. These dedicated workers tend to innovation and high creativity with full utilization of their abilities to complete the given task. When people vested interest in performance then they will become eager to participate more in the continual improvement that ISO 9000 facilitates.
A process approach to quality management
The results reach to its best when operations and resources are managed together. With parallel to this, process approach to quality management can also lower costs through the effective use of resources, personnel and time. If the process as a whole is controlled then the management can focus on goals which are relevant to the big picture and prioritize objectives to maximize effectiveness.
Management system approach
It becomes a matter of danger if we combine management groups but sometimes can result in an efficient and effective management system if done properly. When leaders are so dedicated to the goals of an organization then they will aid each other to achieve productivity improvement. Integration and alignment are the key processes that result in success. In addition to this, parties who are interested will recognize the consistency, effectiveness, and efficiency that come with a management system. Both the suppliers and customers will gain confidence in a business’s abilities.
This principle is paramount and should a permanent objective of every organization. A company can increase profits and gain a benefit over competitors through increased performance. When the whole business is dedicated to continual improvement then improvement activities will be aligned, leading to faster and more efficient development. Anytime being ready for the improvement and change, businesses will have the flexibility to react quickly to new opportunities.
Factual approach to decision making
Effective decisions always depend upon the two things: 1) Analysis 2) Interpretation of information and data. When a company make informed decisions and certainly make this a habit then they will be able to demonstrate the effectiveness of the past decisions. It will definitely put confidence in current and future decisions.
It will be more beneficial for you to establish a mutual supplier relationship, for example, a relationship creates value for both parties. But a supplier should be quick to react when a business needs to respond to customer needs or market changes. Both the organizations will be able to optimize resources and costs through close contact and interaction with a supplier.
How to get ISO 9000 Certified?
Following are the ways to get ISO 9000 certified:
- First, make a concise quality mission statement for your company. Then openly post it and familiarize all your employees with it. By using a quality mission statement as a guideline, the management must develop a detailed set of quality goals for the organization.
- Establish a set of policies which will be the instructor for each work guiding on how to achieve the overall quality goals. You may also develop a related process to manage and monitor whether the work elements are following the policies and achieving the quality goals.
- Proper education to the workforce on the new quality management system. Besides, ensure that each work element is knowledgeable about their work instructions and understand how they will be evaluated in terms of achieving quality goals.
- Implement processes of quality and instructions throughout the company. When the changes to the quality management system are required then only allow the authorized senior management personnel to make such changes. Side by side, a careful control over all policy of documents and work instructions is also necessary so that you can later demonstrate to certification personnel that no one other than authorized personnel has accessed or amended the documents.
- In any recognized ISO 9000 Certifying body, you can contact to request a certification audit. These certification organizations are present throughout the United States and in dozens of countries overseas.
- Now, you must publish the date of the pending audit to all employees and ensure they are fully familiar with their specific instructions, policies, and quality goals, as well as the overall corporate quality mission statement.
- To conduct the ISO 9000 Audit of your company as well as for processes, permit the certifying organization. Afterward, demonstrate that your documentation as employees knows their work elements processes in relation to meeting company quality goals and that you have effective quality management systems in place.
- At last, obtain certification documents from the certifying organization after successfully completing the audit.
Is it compulsory to be certified to follow ISO 9000?
No, there is no requirement of certification in such a case. An organization is allowed to derive all the benefits that come from being more aware of the root causes of problems and increase quality simply by following ISO 9000 prescriptions.
How to conduct ISO 9000 Auditing?
If you want to certify your organization formally then auditing will be done after implementing your refined processes. There are mainly three kinds of audit and these are as follows:
- First Party Audit: It is popularly known as the Internal Audit. The first party audit checks that newly minted processes run according to new procedures. Moreover, auditors provide feedback to so you can correct any gaps.
- Second Party Audit: It is the customer audit to ensure that processes run according to customer requirements. These audits can also occur for organizations that are not certified and are not undergoing certification.
- Third Party Audit: It is popularly known as External Audit and it is conducted by a representative of a registered company. For ISO 9000, successful completion is mandatory.
After the documentation procedure including the quality manual, the audits begin by sending it for the desk audit performed by the registrar. Then the auditors perform a site visit of at least two days follows where they can observe and ask questions to determine whether the organization is ISO compliant or to gauge employee knowledge of procedures. Following are the questions that are asked along with the model:
- What do you do?
- Where is it mentioned in the procedures?
- You did what you say through the documented records, prove it!
If in case, any kind of serious infractions exists, you must correct them immediately. The auditors at this point verify that corrections are in place. The candidate organization pays the cost for the auditing fees, even in addition, travel and hospitality costs also.
How much ISO certification costs and how long it will take to be done?
The cost of ISO Certification get started at Rs. 5,984 onwards and it will take around a minimum of 15 days or more to be certified.
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